Reference

Terms and Conditions That Govern Your Account

These terms set out the rules that apply when you open and use a linettogel account, including how your wallet transactions via DANA, OVO, and GoPay are handled and what we expect from both sides.

Account eligibility appliesDANA, OVO, GoPay wallet rulesIndonesia-region access onlyFair-use conduct expectedTerms updated when needed
linettogel Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

Have a question about a specific clause, a wallet transaction that doesn't match what's described here, or a request to review a decision made under these terms? Our support team handles account and policy queries directly — no third-party routing. Use the channel that suits you.

Live Chat Open the chat widget from any page on linettogel. Raise your terms query directly with the support team handling your account.
Email Support Send a detailed query to our support address. Include your account ID and the clause or transaction you want us to review.
Account Help Centre Access the Help Centre from your account dashboard for written answers to common terms questions, wallet rules, and account conduct policies.
HOW WE OPERATE

How linettogel Handles Your Account Data

Your account data, transaction records, and wallet history are stored securely and used only to operate your account and meet any applicable legal obligations. Here is what that means in practice — from how we retain data to what you can request.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of your stored data through our support channels at any time.

Wallet Security

DANA, OVO, and GoPay transactions are processed through verified payment rails. We do not store your e-wallet credentials — payments are confirmed via your wallet app's own PIN flow.

Account Changes

To request a correction to your account details or to dispute a record, contact support with your account ID. Changes to core identity fields require document verification through our KYC Document process.

Account Closure

You may request account closure at any time. Pending wallet balances are settled before closure is confirmed, and data retention obligations still apply after closure.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet use, and what these terms require from you. Each answer reflects the policy as it stands — check back after any update notification.

Yes. All wallet transactions — whether through DANA, OVO, or GoPay — are covered by these terms. The same deposit and withdrawal rules apply regardless of which wallet you use.

We may suspend or close your account depending on the nature of the breach. We will notify you through your registered contact and explain the basis for any action taken.

Yes. Contact support with your account ID and specify what records you need. We will provide a summary of stored data that relates to your account within a reasonable time.

We notify you through your registered account before changes take effect. Keep your contact details current so you receive update notices without delay.

The same terms apply across all supported regions. However, access to the platform depends on local law, and eligibility is assessed based on whether use is permitted where you are located.

Local law takes precedence where it sets a stricter standard. Contact our support team if you believe a specific clause conflicts with applicable law in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.